Fees for service are based on gross family income.

Payment is due at the beginning of each session. (We accept cash, cheque or VISA/Mastercard). As a non-profit agency (registered charity), we are able to offer fees based on income. No GST is charged. Sessions normally are scheduled for 50-60 minutes, except for the first session, which may include a 30 minute free consultation. After the 30 minutes, you may choose to leave, or to go ahead and do your first paid hour, whichever you prefer (provided that your counsellor has time to continue on that day).

We will attempt to be as flexible as possible in determining your fee and will try very hard to not let fees be the obstacle to your coming in for counselling assistance. Please speak to your counsellor if you have any concerns regarding the fee structure.

Health Plan Reimbursements: You are solely responsible for confirming the scope of coverage of and for seeking reimbursement for the cost of clinical counselling services from any insurance, pension, benefit or similar plan or which you are a beneficiary or have an insured interest.

After payment has been received for counselling services, our office will issue you a receipt for the clinical counselling services provided to you.

Missed appointments and late cancellations

You are responsible for notifying the counsellor at the number listed above at least 24 hours in advance of a scheduled appointment if you need to change or cancel that appointment. If you do not give 24 hours advance notice to the counsellor, you may be charged a cancellation fee of half the amount you would normally have been charged for attending the appointment.

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